Office
and maintenance shop for Public Water Supply District #3 of Franklin
County and St. Albans Water and Sewer Authority are located at 150
Old Highway 100 in Villa Ridge, Missouri. The District provides
drinking water for about 3,600 customers, of which about 1,400 customers
have sewer services furnished by the District as well.
The service area includes the communities of Villa
Ridge, Gray Summit, Labadie, area west of Pacific outside the city
limits and areas east of Washington outside the city limits, as
well as the community of St. Albans, Missouri.
Our office will be closed
on Monday, February 15, 2010 in observance of Presidents’
Day.
NEW!
The
District has implemented customer access to pay water and sewer
bills online. Click the "your account"
button on the left to register and pay your utility bills online.
| Water District
Receives Improved Rating |
| read
more |
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| 2007-2009 ISO rerating
Franklin 3 Water Supply Boles Fire Protection District |
| read
more |
IDENTITY THEFT PREVENTION PROGRAM
Public Water Supply District #3 of Franklin County, along with
St. Albans Water & Sewer Authority, has adopted an Identity
Theft Prevention Program, “The Red Flag Rule.”
This Program is intended to identify red flags that will alert
our employees when new or existing accounts are opened using false
information, protect against the establishment of false accounts,
provide methods to ensure existing accounts were not opened using
false information, and provide measures to respond to such events.
The District’s Program was developed using guidelines from
the Federal Trade Commission and was adopted to help protect its
customers.
Newly published 2008 Consumer Confidence Reports
can be found under The Education Tab
NOTE FROM PWSD #3
Several customers may have noted a message on the bill card in
recent months stating “Temp-Return Service Requested.”
This new message was added to our bill cards at the direction of
the U.S. Post Office to aid their postal machines to reject an incorrect
address on the bill card and return it to the Water District for
a corrected address.
We have recently had the message which is required by the U.S.
Post Office moved to another location on our bill card which is
acceptable to the Post Office and can now resume our bill card comments.
PRESS RELEASE
October 29, 2008
Water District Credits Back Deposits
Public Water Supply District No.3 of Franklin County
hass approved a new and improved, security deposit policy for its
water and sewer customers. Security deposits of $50 to $100 are
collected when the customer signs up for water/sewer service. In
the past, regardless of payment history, these deposit amounts were
held and applied to the customers final bill upon move-out and discontinuance
of service.
Under the new improved policy, deposit amounts
are now automatically credited to the customers account following
24 months of timely payments for water/sewer service. Customers
with good payment records now enjoy having their security deposit
amounts automatically credited back to their account. The new policy
allows those customers to have a reduced payment or no payment due
the month the deposit is credited to their account.
Under the new deposit policy, the District has
also added greater convenience to the customers moving within its
service area through easy transfer of security deposits from the
customers old resident to their new residence.
The District serves areas between Washington, Union
and Pacific, in and around Gray Summit, Villa Ridge and Labadie.
For more information regarding the new security deposit policy,
please call the District at 636-742-5200 during regular working
hours.
For questions pertaining to this Press Release,
please contact Gail Bader at 636-742-5200 or Mike Dougherty at 314-220-7940.

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