Office and maintenance shop for Public Water Supply District #3 of Franklin County and St. Albans Water and Sewer Authority are located at 150 Old Highway 100 in Villa Ridge, Missouri. The District provides drinking water for about 3,600 customers, of which about 1,400 customers have sewer services furnished by the District as well.

The service area includes the communities of Villa Ridge, Gray Summit, Labadie, area west of Pacific outside the city limits and areas east of Washington outside the city limits, as well as the community of St. Albans, Missouri.

Our office will be closed on Monday, February 15, 2010 in observance of Presidents’ Day.

NEW!

The District has implemented customer access to pay water and sewer bills online. Click the "your account" button on the left to register and pay your utility bills online.

IDENTITY THEFT PREVENTION PROGRAM

Public Water Supply District #3 of Franklin County, along with St. Albans Water & Sewer Authority, has adopted an Identity Theft Prevention Program, “The Red Flag Rule.”

This Program is intended to identify red flags that will alert our employees when new or existing accounts are opened using false information, protect against the establishment of false accounts, provide methods to ensure existing accounts were not opened using false information, and provide measures to respond to such events.

The District’s Program was developed using guidelines from the Federal Trade Commission and was adopted to help protect its customers.

Newly published 2008 Consumer Confidence Reports can be found under The Education Tab

NOTE FROM PWSD #3

Several customers may have noted a message on the bill card in recent months stating “Temp-Return Service Requested.”

This new message was added to our bill cards at the direction of the U.S. Post Office to aid their postal machines to reject an incorrect address on the bill card and return it to the Water District for a corrected address.

We have recently had the message which is required by the U.S. Post Office moved to another location on our bill card which is acceptable to the Post Office and can now resume our bill card comments.

PRESS RELEASE
October 29, 2008

Water District Credits Back Deposits

Public Water Supply District No.3 of Franklin County hass approved a new and improved, security deposit policy for its water and sewer customers. Security deposits of $50 to $100 are collected when the customer signs up for water/sewer service. In the past, regardless of payment history, these deposit amounts were held and applied to the customers final bill upon move-out and discontinuance of service.

Under the new improved policy, deposit amounts are now automatically credited to the customers account following 24 months of timely payments for water/sewer service. Customers with good payment records now enjoy having their security deposit amounts automatically credited back to their account. The new policy allows those customers to have a reduced payment or no payment due the month the deposit is credited to their account.

Under the new deposit policy, the District has also added greater convenience to the customers moving within its service area through easy transfer of security deposits from the customers old resident to their new residence.

The District serves areas between Washington, Union and Pacific, in and around Gray Summit, Villa Ridge and Labadie. For more information regarding the new security deposit policy, please call the District at 636-742-5200 during regular working hours.

For questions pertaining to this Press Release,
please contact Gail Bader at 636-742-5200 or Mike Dougherty at 314-220-7940.